Some of your comments are correct, of the 6 lanyard torches we got with our early bird purchase 1 didn’t work, and I had to dismantle one of the wind up lanterns to fix it and make it work, also the trolley that was supplied to cart all the kit back to the pitch lasted about 25 feet before it fell apart.

The Tent itself was just as waterproof as any tent that I have used at a festival before, however we did only get at most 1 hour of rain over the 4 nights of use, so possibly it might have leaked had it been subjected to more rain. The main complaint about the tent were the woefully inadequate poles, which are far too bendy and do not have enough rigidity to support the big 6 man tent, and the plastic pegs are utterly useless, and snap as soon as you hit them with the supplied rubber mallet, luckily we had the foresight to bring our own pegs.

We did see plenty of the smaller tents that looked pretty stable, but there were a number of 6 man tents that looked terrible, employing tarp and parts of dead gazebo to make them secure. Overall I would say that if you have not pitched a tent before you will be in trouble if you have purchased a 6 man tent from these guys, but if you are reasonable competent at erecting a tent, it is possible to make a pretty good job of it.

In summary however I would absolutely not use these guys in future unless there was no option of getting a tent in advance. There is a reason why all other tents are made of multiple different materials!

I have written to them asking for a full refund, and am quite happy to go down the small claims route via money claim online if they choose to ignore me, as under the sale of goods act as arguably, none of the items sold to us were fit for purpose.